Support

At Cider House ICT P/L we recognise that the inherent benefits of a client data management system, such as CHSdiveshop, must be considerably greater than the inherent costs for the investment to be worthwhile.

That’s why we design simple, effective systems built around the user’s needs. Our service and support is based on the same principle with offices in Melbourne, Perth, an agent in Hong Kong and works on a user pays system. 

CHSdiveshop is licensed with an initial block of time to assist with installation, training and support. This includes, but is not limited to, phone, fax and email support. On-site support or installation, data conversion and other additional services are available at the sole discretion of Cider House ICT P/L and is NOT included as standard. These services, if supplied, may be at additional cost.

It is our experience that this initial block of support time is more than enough to get most installations working effectively. Please note that this time does not expire or run for any fixed calendar period. It is used as quickly, or as slowly, as your Practice requires.

The time does not include additional costs for on-site, travel and other related expenditure. This is additional. In the event of an on-site visit the costs will include time, travel and all associated costs.

Following the expiration of this time the Practice will be invoiced for the next 8 hour block of support time in advance.

Standard support includes email, fax and phone. Where a Practice has reliable broadband internet connection, enabling us to connect to your practice computers, VNC (Virtual Network Client) support is also available at no extra charge. The relevant Open Source VNC servers for Windows and Mac OS X are supplied with CHSdiveshop.

 

Staff Training

Although CHSdiveshop is totally visual in operation and novice computer users can be productively using the key features of CHSdiveshop within just a couple of hours, we offer staff training packages that can help you make the most of your software.

The training packages are tailored to your business needs and can be anything from training your staff in using CHSdiveshop for the day to day running of your business to how to make the most of your vital business data within CHSdiveshop.

The training can be conducted in an online session or onsite (Travel costs and time charges will apply).